hydro-physio Services

In booking an appointment with us, you are agreeing to these terms and conditions, confirming that you are the legal owner/loaner of the animal referred for treatment and can confirm that all information provided is correct to the best of your knowledge.

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• All animals being treated by AquaPaws Canine Hydrotherapy require a signed and dated veterinary consent obtained by the owner prior to treatment. If owners are unsure of how to do this, they must contact AquaPaws at their earliest convenience.

• A deposit is necessary to reserve your booking. The outstanding amount should be paid before or at the time of treatment. Cash and card payments are accepted.

• Insurance claims for hydrotherapy are to be processed by the owner or referring veterinary surgeon.

• Cancellations should be made as early as possible. Deposits will be kept from cancellations within 48 hrs of appointment time, and cancellations within 24 hours of the appointment time will incur the full treatment charge.

• If you are running late, it is at the discretion of the therapist as to whether there is sufficient time to complete your pets treatment. You will be charged the full amount regardless.

• AquaPaws Canine Hydrotherapy reserves the right to refuse treatment to any animal and may wish to refer you back to your vet where necessary.

• If your bitch comes into season, you should advise us and re-schedule any appointment until this has passed. The notice remains in line with the cancellation policy.

• Additional cleaning charges may apply should your pet foul during their treatment.

• Please wear suitable, non-slip footwear within the hydrotherapy room as the floors may be wet.

• Please keep dogs on a lead at all times in an around the centre when not undergoing treatment.

• Though we understand it can be difficult, please ensure your pet is clean before attending your appointment to maintain good water cleanliness for subsequent clients. The therapist may refuse entry into the treadmill if your dog is deemed too dirty.

• We will be unable to provide hydrotherapy if your dog: has open wounds and infections, has uncontrolled epilepsy, suffers from incontinence, diarrhoea or vomiting.

• We are bound by the Animal Welfare Act 2006 to raise significant welfare concerns with appropriate authorities.

• Any animals infected by contagious diseases must rearrange their appointment at least 24 hours before original appointment time, in which case you will not be charged a cancellation fee. Animals must be symptom free for a minimum of 48 hours before an appointment. AquaPaws Canine Hydrotherapy must be informed immediately if an animal displays symptoms of an infectious disease within the 48 hours following treatment.

• Owners must cancel appointments immediately if they develop any symptoms of COVID-19. No charge will be incurred for this and appointments will be rearranged. 

• Owners must inform the therapist if their animal's condition worsens at any point during or after the appointment treatment, or if the vet advises against hydrotherapy. hydrotherapy.

Privacy Policy

AquaPaws Hydrotherapy (Northallerton) respects client privacy. Data will be handled in accordance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR).

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Data is collected by you filling in the 'Contact Us' and 'Veterinary Referral' forms on our website, or through interpersonal or digital communication and booking processes. Information provided may include, but is not limited to, your name, email address and telephone number. This information is required for judging animal requirements, contacting purposes and for forwarding treatment associated documents.  

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Data will be stored for as long as is necessary or as required by our insurers (seven years), whichever comes first. Please be reassured that we take sufficient measures to protect your data against unauthorised access and misuse and will never release client data to other persons or organisations for marketing purposes, without client permission.

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AquaPaws Hydrotherapy may view details of website traffic for marketing and analysis purposes but his does not identify individuals.  

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Although we have taken precautions to ensure that files available for download on this site are genuine, we advise site users to obtain an anti-virus software or similar. AquaPaws Hydrotherapy accepts no responsibility for third party downloads or downloads provided by third party website.